Seven years of reliable operation - managed services in SAP BI at a global market leader

Reliability is rarely spectacular - but it's the difference that carries over years.

The situation

An internationally active global market leader runs a heavily customised, constantly changing IT landscape - with high development velocity and many in-house developments. The expectation: smooth BI operations with fast help and experts available at any time.

How we helped

We take on day-to-day operations across all levels - from 24/7 support with proactive monitoring and front-end help to specialised subject-matter experts at 3rd level. Forward-looking monitoring lowers the risk of interruptions; should one occur, we step in quickly, for instance with faulty load processes in the process chains.

What remained

A relieved internal IT, swift upgrades and always up-to-date systems. For more than seven years we have accompanied the team, lastingly improved performance and secured the operation of more than 500 in-house developments plus around 150 new ones - a partnership that holds.