Self-service as a mindset, not a tool - enablement in a DAX chemicals group

Self-service isn't a tool you introduce, but a capability you build. That difference was the key here.

The situation

A DAX-listed chemicals group wanted to make self-service information a principle - strengthen business units, relieve IT, reduce complexity. The biggest hurdle lay in the business: an unclear target picture and the foreshortened belief that self-service is merely a tool rollout.

How we helped

We sharpened the goal and jointly designed a realistic transformation journey. Instead of one big project, we relied on pragmatic lighthouse projects that deliver real value while also serving as learning - carried by plenty of coaching and systematic knowledge transfer.

What remained

The business units became more independent, IT costs fell, systems were consolidated. Above all, a capability emerged that scales - with an eye on value contribution and impact rather than the mere provision of tools.